There may be additional fees, upto 100% of the service fee - this depends on the service booked and

Please check the relevant Airport VIP service for its own service details

Please check the relevant Airport VIP service for its own service details

Please include this in the message for the steward during your booking and we’ll let you know if there are any restrictions, as it is the airlines discretion and they have their own pet travel policies

Complaints and requests for refunds are accepted for consideration upto 5 days after service date - after this date, no consideration can be given. Refunds take up to 2 days and are made in the same method as the payment was made. Your refund will show on your next financial statement

Cancelling is easy! Just send an email with your name, flight number and date. Please note our cancellation policies.