FAQs

MOST FREQUENTLY  ASKED QUESTIONS

What is an Airport Greeter, Airport Steward, Airport Concierge, Airport VIP Agent?

These are specialist staff who work in the Airport in order to make the necessary journey through the airport, more personalized, to spend less time and make it more enjoyable. These staff meet inbound and outbound passengers with a tailored service, such as, to look after passengers with special needs, plan ahead and co-ordinate to make the airport experience go more smoothly, guide passengers through immigration and passport control, attend to baggage issues in the arrival hall. They must be badged, licensed and insured to operate in this special role.

How does airport Assistance and VIP service work?

International travel is getting busier, Airport can extend a warm welcome to passengers, however, some passengers require assistance in navigating airports, don’t have time for delays, want a more personal, tailored experience or need to keep people at home updated with their journey.

  • In some airports, passengers can be accompanied from the aircraft arrival gate or sleeve, all the way to the driver or welcoming party at the arrivals hall, the taxi stand, car rental desks or parking space if it’s in the same Terminal.
  • Passengers can be assisted from the Airport entrance right up to the aircraft gate, or steps of the aircraft on departure depending on the airport.
  • Having baggage is normal, so Airports also offer options to assist with luggage for departure or arrival flights. These include porter services to help passengers with lifting or transporting luggage which can be bought online, or on the spot.

What is Airport fast track?

Airport fast track is a process wherein you can pass through airport security, bypassing the normal queues by stepping into the VIP Fast Track lane instead of waiting for a long line. It usually frees the passenger from stress and delays that may arise.

Arrival Fast Track is a service that official staff at the Airport escort passengers through necessary Airport procedures that makes it quicker and easier, skipping lines and secret pathways. On arrival flights, fast track options can be for arrival from the aircraft exit or from passport control. Official Airport escorts assist passengers through processes such as immigration control, processing of baggage and communicating with drivers.

Departure Fast Track is assist Passengers once they reach the terminal, usually kerbside, at a special point inside the terminal, or at the check-in counter. On departure flights where fast track is available at the airport, fast track includes exclusive priority lanes for security and check-in. Official Airport escorts assist passengers through processes such as customs, security inspection, passport control, processing of baggage, collection of collections of items from duty free, VAT or Tax refunds where applicable, checking flight times and communicating with drivers. In the priority lane, the assigned VIP steward will ensure that all procedures are done smoothly inside the airport.

Fast Track is only available at selected airports and can be carried out by badged, or licensed and insured specialist staff. Security situations can change at any time to prevent the option of fast track. Staff have no control over these situations and are trained to make the experience go as smoothly as possible.

Is Fast Track worth it?

If waiting in the Airport with Delays, lines and navigating the way to driver or departure gate causes stress, time and cost money, when traveling for business or leisure, there are clear benefits to Fast Track. Using fast track is very beneficial for people who want a traveling experience that is fast and friendly. There is less hassle for passengers. Passengers do not need to think about the process as their greeter is responsible for assisting at every step. The benefits of using fast track service include to jump lines and a personal assistant to call ahead, to help itineraries go to plan, assist with less time in the Airport, quick process for arrival and departure, personal assistance to escort passengers. Indeed, it is worth it to book via fast track to enjoy the benefits.

What is Airport security fast track?

An airport security fast track allows passenger to enter a priority lane to skip the queues at security screening. It is basically passing on each the security search area quicker than the standard passenger, allowing you more time before the flight to enjoy duty free shopping, catching up on emails or relax in a departure lounge.

Can I skip Airport security altogether?

You can avoid the long security queues and wait times but not the airport security itself. If you think there is a reason why you will not past security, please ask us in advance, so we can advise you ahead of your trip. If stopped by security, Airport VIP greeters are not allowed to intervene in the procedure of the Airport. If delayed by security, Airport VIP hosts will call ahead to onward greeting party or drivers to try to reschedule. UPGRADE is not liable for any loss of service, including access to lounges, VIP terminals, or transfers, or additional costs due to delays caused by airlines, airports procedures or airport security.

What is VIP kerbside (or curbside) meet and greet service at the Airport?

Airport VIP Kerbside is the Departure Service at an Airport, that allows passengers departing from the country to be met from the vehicle at the Airport’s kerb. This is a seamless handover from the drive to the Airport VIP steward.
Passengers enjoy a fast-track, speedy, and hassle-free journey through the airport to the duty free, lounge or boarding gate, or the steps of the plane where the Airport allows.
The VIP Departure Assistance service is perfect for CIPs, VIPs, business people, the infirm, families, or simply travelers looking for a relaxed departure experience.

How much does airport VIP services and assistance cost?

Airport assistance varies between services and companies. There are higher and lower options, and add-ons, including porters for luggage, additional agents for extra assistance, private lounges and optional private transfers.

Booking is subject to terms and conditions of each operator. The airport VIP services and assistance live rates can be found in most currencies via the online marketplace.

How to book Airport VIP assistance?

There are many ways to can book Airport assistance, the fastest and easiest online is via the online marketplace. Passengers can instantly search, compare and book via many official providers of VIP Priority Airport Assistance to Expedite the Security Process, such as Fast Track on Arrival or the Fast Lane with a Private Escort, Meet and Greet or Steward from the Curbside on Departure for the fastest and easiest way to travel through the Airports, private Lounges or special Airport VIP Terminals.

What is the cost of Wheelchair Assistance at Airport?

If you are recovering from surgery, or have any health condition which requires you to get wheelchair assistance, you should notify the airline before at least 48 hours before your flight. It is also best to review the airline’s wheelchair guidelines. After that, check the sizing requirements before you decide to bring your own wheelchair. It is also advisable to check if the airlines requests for a wheelchair information form. But, take note that not all airlines will request you complete wheelchair information forms. Then, call the airline to confirm your wheelchair assistance. You can also ask for the cost of the assistance as it may vary depending on the airlines. Some airports only allow wheelchairs from the airlines can be used between border control and the aircraft. Some Airport Fast Track services offer a free wheelchair in the main Airport areas and this can be requested at the time of booking.

How early should I get to the airport?

Check-in for flights usually opens 3 hours prior to each flight. Without Airport VIP Departure service, it is advisable to get to airport at least three hours before the flight, this is to get ready for security checks and any possible complications. With Airport VIP Departure service, 2 hours is sufficient to arrive before the flight. This is not enough for some passengers and on request is it possible to arrive 3 hours before the flight with Airport VIP Departure service.

How to get VIP treatment at the airport?

There are a lot of ways on how you can get a VIP treatment at an airport even if you’re not flying Business or First Class. Here’s how:

  • Get a travel credit card.
  • Be nice and ask nicely.
  • Book a VIP Airport service.

Now, here’s how you can get into VIP Lounge at the airport:

  • Buy an Airport Lounge Day Pass.
  • Try a Third-Party Vendor for Airport Lounge Access.
  • Attain Elite Status to Gain Airport Lounge Access.
  • Use Your Credit Card to Access Airport Lounges.
  • Be a Guest at (or Buy Your Way Into) Airport Lounges.

What is a private Airport transfer?

A private airport transfer is a private driver in a vehicle (not a taxi), reserved solely for passengers in the booking and any travel companions.

On arrival flights, the driver will arrange to meet your Airport VIP steward with passengers at the airport arrivals hall holding a sign with the passenger name.

On departure flights, the driver will collect passengers from the hotel, office, restaurant or any pre-agreed address to enable a comfortable private transfer to the airport.

Passengers will usually be sent the driver dispatch phone number prior to the service start and it eliminates the stress of trying to get a taxi and pulling luggage into public transportation. Private drivers will also be able to call ahead to the Airport VIP steward for a seamless connection and VIP experience.

Which Terminal at the Airport?

Airports often have more than one terminal for arriving and departing passengers.

Passenger’s flight tickets will note the correct terminal and if there are any questions about meeting points, these can be directed to the Airport VIP greeter.

What to expect at the Airport?

Airport are known to be some of the world’s safest places and are being improved greatly with lots of investment for passenger enjoyment. Since there are a lot of passengers to arrive and depart with security at many points, airport management employ dedicated, technological and individual screening techniques to make sure that all passengers are checked to go through. So, be prepared to answer security questions, they’re to keep everyone safe.

Why can't I get my greeter name right away? Why do I have to wait for greeter names?

All bookings come with instant confirmation and a supervisor contact number, the greeter name is usually released 48 hours to 30 minutes before a flight, depending on the airport.