Airport Services as Ancillaries: The Overlooked Revenue Booster for OTAs and Agencies
Travel agencies and online travel platforms are under increasing pressure to drive more revenue. As competition grows, traditional profit from flights and hotel bookings continues to tighten. Ancillary services emerge as a powerful opportunity to increase margins while delighting customers. Modern travelers expect seamless end-to-end journeys. A McKinsey report shows that travel companies focusing on […]
The Concierge Playbook Using Layered Personalization to Delight Guests and Drive Upsells
Luxury hospitality thrives on experiences that feel unique to each guest. Travelers today are no longer satisfied with generic five-star treatment. They crave meaningful touches that anticipate their needs at every step of their journey. Hotels are beginning to understand that personalization is not just a buzzword but a crucial differentiator. Research by Forbes shows […]
Top 10 Ways to Extend Brand Awareness Beyond the Booking for Airlines
The customer journey does not end at the moment of ticket purchase. Airlines that continue engaging passengers between booking and travel create stronger emotional bonds and higher brand loyalty. Deloitte reports that companies excelling at post-purchase engagement achieve customer retention rates of 89%, compared to 33% for those that do not. This reinforces the importance […]
How Independent Hotels Can Stay Competitive in Europe
Europe’s hotel market is more competitive than ever, and the odds often tilt in favor of big brands. Chains offer loyalty programs, aggressive rate parity agreements, and massive marketing muscle. For independent hotels, especially those located in urban centers and near airports, standing out isn’t just hard —it’s business-critical. Many now seek advantages through the […]
Ancillary Revenue: What Travel Agents Should Know
The travel industry has entered a new era where profit is no longer tied solely to ticket sales and room bookings. Leading travel agencies and online travel platforms recognize that sustained growth depends on capturing value across the full customer lifecycle. Ancillary revenue has become a core driver of business performance. Agencies that prioritize this […]
From Tarmac to Taxi: Maximizing Airline Profit with Off-Board Upsells
Airlines today are sitting on a goldmine they’ve barely tapped. While global ancillary revenue reached $103 billion in 2022, many carriers still struggle to offer premium services seamlessly, especially those that fall outside the aircraft cabin. Most passengers expect airlines to upsell seats, meals, or Wi-Fi. But few anticipate being offered lounge access, ground transfers, […]
Why Modern Concierges Love Outsourcing VIP Logistics
A handwritten note, a warm smile, and a trusted recommendation—these are the hallmarks of concierge service that never go out of style. But even the most seasoned concierge knows that times have changed. The old ways of being thanked with a bottle of wine or slipping a £20 note into your blazer pocket might still […]
How Travel Agents Make Money: A Guide to Their Revenue and Earning Methods
Travelers often fail to realise that the individual curating their perfect vacation plans does not charge them directly. These professionals build dream itineraries, secure upgrades, and rebook disrupted flights—all without invoicing the client. This raises the common question, “How do travel agents make money?” Understanding the revenue model behind travel agents reveals how dynamic the […]
