Planning and General Information

1. Governing Law and Jurisdiction
   This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. In this Agreement, VIPnow Ltd means the “”Agency”” selected by the Client. The Agency is VIPnow Ltd.
3. In this Agreement, “Affiliate”, Booker”, “Client”, “End User”, mean “the person or company paying for the booking” and/ or “the person or company consuming the booking”.
4. The “Booking” or the “Booking Date” is the date that the reservation was made
5. The “Service” or the “Service Date” is the assistance provided to the end user
6. In providing travel information, making bookings, and sending confirmation information to the client, VIPnow Ltd acts solely as the agent for the travel services provider.
7. VIPnow Ltd provides modular quotes, tailored to your exact requirements, valid for 7 days and subject to availability
8. All offers are correct at time of offer – bookings are confirmed only after payment 
9. Prices are including tax according to the law of the country
10. Fees for payments by credit cards are payable by the client
11. Fees for payments by bank transfer are payable by the client
12. Credit card details are usually taken as pre-approval guarantee for bookings
13. Offers are valid for the dated offer and subject to change, including availability, after the offer date
14. Prices are based on multiple currencies and may differ according to the exchange rate

How to Confirm a Booking

1. Bookings are confirmed by email from VIPnow Ltd
2. Bookings require a completed booking form
3. VIPnow Ltd may request a credit card for guarantee or pre-approval purposes
4. Pre-approval is required before booking commencement
5. If pre-approval is not given, a service may not be seen by the local supervisor 
6. Pre-approval by email of a service is provided to show that a booking has been entered to the system. 
7. Confirmation by email of a service is provided to show that a booking has been confirmed by the supevisor for that service.
8. Once a Confirmation has been sent, this is registered and recorded by email tracking software to confirm delivery.
9. Confirmation emails signify that a booking is now confirmed according to the service description and the cancellation policy at the time of booking. 
10. Service fees are included in all bookings
11. In the event that pre-approval is not received prior to the start of a booking, the request booking maybe be cancelled or there may not be availability for the request
12. Booking confirmations are confirmed by email by VIPnow Ltd, or upgradeVIP or any of its affiliates
13. Confirmations are recorded and based on confirmation emails.
14. Confirmation emails are exchanged between VIPnow Ltd, or upgradeVIP or any of its affiliates and end users in order to check details.

How to Correct Errors or Change a Booking

1. Errors or changes must be notified to VIPnow Ltd by email.
2. Booking changes and cancellations are subject to the cancellation policy of the service at the time of booking.
3. Once a service is confirmed, changes at management discretion, changes may incur additional service fees.
4. Errors or changes in bookings or details that are not notified to VIPnow Ltd, are the sole liability of the client.
5. Errors or changes in bookings or details that are provided by other forms of communication, such as telephone calls, WhatsApp, social media messages or similar, are not accepted as official updates.
6. Failure to notify VIPnow Ltd of errors or changes, prior to a booking may result in services not being rendered, or as expected and are the sole liability of the client.
7. Errors or changes to bookings can be made according to the terms and conditions of the booking, which may differ according to the services being offered.
8. Where possible, VIPnow Ltd will notify the client by email of all changes to bookings.
9. All bookings are tailored.
10. All extra charges will be detailed to the client by email in advance where possible.
11. We welcome bookers, affiliates, clients and end users to make updates and changes.
12. We provide last minute services within cancellation periods where possible.
13. We try to keep the decision maker(s) of the booking informed along the way we but due to the need for quick decision making and time zones, we do not guarantee updates will be received by all parties, until after the booking is completed.
14. Changes and additions to a booking will be invoiced and charged separately according to the terms and conditions.
15. From the service date, clients have five (5) days to make any claims for refunds. After this time has passed, no claims will be accepted.

How to Cancel or Edit a Booking 

1. Airport VIP services cancellation policies are shown on each service description. 
2. Cancellations and/or edits must be made by email and confirmed from VIPnow Ltd by email
3. Refund of cancelled services that are due to client requests rather than VIPnow Ltd operational issues, may incur a 3% service fee
4. VIPnow Ltd may contact you to change your service choice or cancel your request where there is no availability. A full refund will be arranged to you if VIPnow Ltd cancels your confirmed and paid booking.
5. VIPnow Ltd is authorized to charge outstanding invoices by credit card provided for guarantee and/or pre-approval
6. In case of Force Majeure, bookings can be postponed with deposit until 12 months after travel is permitted
7. VIPnow Ltd operate a late fee policy after one month non-payment of a service at a monthly rate of 10% of the total fee owed
8. Non payment of services may result in further late fees and referral to debt collection agency in the city of origin

Additional Service Information

1. Contact details for the local service provider are provided with every booking. This contact information can be used for this particular booking and not for any other purpose.
2. The client/end user has requested the service. If the client/end user does not see the steward/agent/greeter, they must call the telephone number provided in the confirmation email in order to consume the booking.
3. If the service isn’t consumed, this counts as a no show and no refund is available.
4. If clients/end users do not take the service booked, this is classed as a “no show” and there is no opportunity for a refund.
5. If Customs request the opening of passengers luggage, the owner of the suitcase must be present for the opening.
6. Airport VIP greeters can stay with passengers for the duration shown in the service description.
7. Airport VIP greeters cannot be involved in security matters. In the event of end users being delayed (eg due to security, luggage or other matters out of our control), additional waiting time will be chargeable according to the pro-rata hourly rate, or the VIP agent may be released at the discretion of the local supervisor.
8. VIPnow Ltd’s interests lie in the safety and comfort of you and your guests. In cases of ‘Force Majeure’, this clause is considered to be included in contracts to remove liability for natural and unavoidable catastrophes that interrupt the expected course of events and restrict participants from fulfilling obligations or causing delays or loss of service out of our control.
9. Airport services depend on real-time airport traffic and security conditions.
10. Lanes used for Fast Track services might not be possible at very busy times, however, Airport VIP stewards will aim to guide clients through the fastest ways possible through the airport.
11. VIPnow Ltd may make its own announcement prior to this, if considered in the interest of clients with the same refund policy.
12. VIPnow Ltd is not responsible for airline delays, missed flights, misplaced luggage, or other transportation/weather related delays and cancellations or the costs associated with these instances.
13. VIPnow Ltd cannot prevent delayed flights, security questions, airport traffic or lost luggage. 
14. VIPnow Ltd cannot be held responsible for missed transfers or additional costs arising from Airport delays or processes.
15. If a flight is delayed, this is a situation out of our control. Each booking is subject to availability for the new flight time.
16. 3rd party options will incur an additional fee.
17. If your flight is cancelled or delayed and there is no availability for service to be provided, you will receive 100% refund of your service purchased from us.

Insurance and Working Together 

1. VIPnow Ltd is an agent and not a direct supplier of services
2. VIPnow Ltd connects clients with third party suppliers
3. Without limiting the generality of the foregoing, VIPnow Ltd holds Liability Insurance of 1m GBP/1.3m USD.
4. Outside of Liability Insurance, VIPnow Ltd does not guarantee nor insure the travel services provided by any travel services provider.
5. Outside of Liability Insurance, VIPnow Ltd assumes no responsibility for actions beyond its control in connection with travel services.
6. Outside of Liability Insurance, VIPnow Ltd is not responsible or liable for any claims, losses, damages, costs, or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through the neglect, default, act or omission of any travel services provider or governmental authority, or which may be occasioned through weather, equipment failure, labour disputes, sickness, theft, or any other cause beyond the direct control of VIPnow Ltd.
7. By using our services, you agree to indemnify, defend, and hold harmless VIPnow Ltd, its directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of any travel or related services booked through or provided by VIPnow Ltd.
8. VIPnow Ltd transmits the proceeds from the sale of services to the service provider supplying those services and VIPnow Ltd acts as the service provider’s agent.
9. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, VIPnow Ltd will attempt to provide an alternative service provider or offer a refund.
10. VIPnow Ltd disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated reservation system.
11. We offer lines of communication between our company and bookers, affiliates, clients and end users to promptly address any issues that may arise during or after a booking within 5 days of the service being given.
12. VIPnow Ltd operates services in a fast paced, live and on-demand environment. Any expenses that are additions that our suppliers bill to us at a later date will be passed onto the client for payment. There may be additional charges such as waiting times, additional duration, or going over the agreed mileage, and/or level of service. These extras might be offered to clients on the spot as Goodwill and to provide smooth continuation of service.
13. Any additions must be paid for. All expenses and payments must be settled within a reasonable timeframe. A reasonable timeframe is upto 30 days after the charge is requested to be settled.
14. We therefore guarantee to alert affiliates, bookers, clients and/or end users of any additional charges, after the completion of a booking as soon as possible.
15. Due to the nature of the services rendered, VIPnow Ltd aims to provided additional charges within 30 days of a completed service.
16. VIPnow Ltd will attempt to charge pre-approved credit cards on their behalf where there are additional charges.
17. Itemised invoices are available to check every charge.
18. Post-Booking Review: We greatly value your feedback and we always ask for post-booking review feedback. This provides an opportunity for you to tell us your experience of a service, what areas we can improve and to quickly and professionally, resolve any outstanding matters.
19. We have an escalation protocol to handle disputes or exceptional situations that may require urgent attention. This helps us to resolve issues more efficiently and maintain the trust between you and our company.
20. We value our clients, and we believe that implementing protocols lead to smoother operations and a stronger relationship. 
21. By requesting services from VIPnow Ltd whether rendered or not, please note the following clauses: Covenant Not to Hire – The Affiliate, Booker, Client and/or End User each accepts and agrees that for the duration of 12 months from the time of the request, they shall not hire or solicit to hire, directly or indirectly, induce or persuade, any representative or employee of VIPnow Ltd, to quit, nor abandon their employment, nor start a new commercial relationship directly for the said Affiliate, Booker, Client and/or End User nor their associates as a result of the introduction by VIPnow Ltd, except if VIPnow Ltd so consents in writing.
22. Without consent from VIPnow Ltd, Client shall be obligated to pay to VIPnow Ltd the sum of $5000 USD per representative or employee, so as to compensate VIPnow Ltd for the costs incurred in the sourcing, selection and procurement of such services.