Václav Havel Airport Prague (PRG), still widely known as Ruzyně after the district where it is located, is the Czech Republic’s main international gateway. Handling record passenger numbers, it connects the capital with destinations across Europe and beyond, and serves business travelers, leisure visitors, and a large volume of city-break traffic throughout the year.
upgradeVIP provides professional VIP airport assistance at Prague Airport, helping travelers coordinate meet and greet, fast track, private transportation, and concierge support based on their itinerary and service availability.
Click to enquire about VIP airport services at Václav Havel Airport Prague (PRG).
Staff met at VIP parking, passenger relaxes in VIP lounge whilst staff performs check-in, escorted through security via exclusive filter, private vehicle to boarding, hygienic, 48-hour cancellation, easy rescheduling
Airport VIP Assistance
Our professional airport VIP assistance service is designed to simplify your journey through Prague Airport, from arrival to departure.
Depending on the terminal and service booked, assistance can include check-in support, security and border coordination, baggage handling, and escort to the gate or lounge.
Airport Meet and Greet
A dedicated representative can meet travelers at the agreed location curbside, arrivals, or the gate and provide personalized assistance based on the itinerary.
Our airport meet and greet service is designed for travelers who want professional guidance rather than navigating Prague Airport alone, which is particularly useful for non-EU travelers arriving from outside the Schengen area.
Airport Concierge Service
Our airport concierge services provide personalized travel support for executives, VIP guests, families, and complex itineraries passing through Prague.
Concierge support can help coordinate transportation, baggage assistance, airport arrangements, and special travel requirements, subject to local availability.
Prague Airport’s main passenger operations are split between two connected terminals:
The two terminals are physically joined, and travelers can walk between them indoors in roughly 8 to 10 minutes without needing a shuttle. Separate facilities on the airport’s south side handle general and business aviation, which is relevant for private and VIP aircraft movements.
Terminal assignments can change, so always confirm your terminal on your booking before travel. Our representatives coordinate assistance according to your confirmed terminal.
Since the EU’s Entry/Exit System began rolling out in 2026, non-EU travelers arriving from outside the Schengen area may need to complete biometric registration on first entry, which can add time at passport control. Prague Airport has been working with the Czech authorities on measures to speed up arrivals from non-Schengen countries.
If you are arriving from outside the Schengen area, particularly during busy periods, having a representative waiting for you can make the process smoother and help you navigate the arrivals process with confidence. This is one of the situations where meet and greet and fast track assistance are most useful.
Private Airport Transfers
A private transfer can provide a comfortable connection between Prague Airport and your hotel, residence, business location, or another destination in Prague and across the Czech Republic.
Our private airport transfer service is designed to provide door-to-door transportation with professional drivers and coordinated pickup arrangements. Because road works have affected routes around the airport, a pre-arranged driver familiar with current traffic conditions helps you plan your journey.
Chauffeur Service
Business executives and VIP travelers can also request professional chauffeur transportation for a more private and comfortable journey around Prague.
Chauffeur availability depends on the booking requirements, vehicle availability, and travel itinerary.
Airport Porter & Baggage Assistance
For travelers carrying multiple pieces of luggage, professional porter assistance can make the Prague Airport experience easier.
Porter support may be arranged as an additional airport service, subject to local airport regulations and availability.
VIP Lounge Services
If lounge access is available for your particular journey, upgradeVIP can help arrange premium airport lounge services.
Our VIP airport lounge service provides access to comfortable airport environments where available, with facilities that may include seating, refreshments, Wi-Fi, workspace areas, and other amenities.
Business Travelers Executives visiting Prague for meetings, conferences, or Central European business can use personalized airport assistance and private transportation to travel more efficiently.
VIP and Luxury Travelers Travelers who value privacy, comfort, and personalized service can request a customized airport assistance experience at Prague Airport.
Families Professional assistance can help families manage luggage, terminal navigation, and transportation arrangements with children in tow.
Elderly Travelers Personalized support can make check-in, security, and boarding easier for elderly passengers who prefer assistance throughout their journey.
Non-EU and International Visitors Travelers arriving from outside the Schengen area can benefit from a representative who helps them through the arrivals process, particularly at busy times.
upgradeVIP provides airport assistance services across a global network of major airports, helping travelers coordinate arrival, departure, transit, and additional travel services. Browse our full VIP assistant services on airports page for the complete network.
1. Provide Your Travel Details Share your flight details, travel date, passenger information, and required service.
2. Select Your Assistance Choose the appropriate combination of meet and greet, concierge, porter, transportation, chauffeur, or other available services.
3. Confirm Availability Because airport operations and services can vary, the requested service is confirmed according to the specific itinerary and local availability.
4. Travel With Confidence Once confirmed, your airport assistance and transportation arrangements are coordinated around your journey through Prague.
Need professional assistance for your journey through Prague Airport?
Contact upgradeVIP with your flight, date, passenger details, and required assistance. Our team can confirm the appropriate VIP airport assistance, meet and greet, concierge, transportation, or chauffeur service based on availability.
Václav Havel Airport Prague is commonly identified by the IATA code PRG.
Yes. Václav Havel Airport Prague is still widely called Ruzyně, after the district where it is located. Both names refer to the same airport, identified by the code PRG.
Terminal 1 is generally used for flights outside the Schengen area, and Terminal 2 is generally used for flights within the Schengen area. The two terminals are joined and can be walked between indoors in roughly 8 to 10 minutes. Always confirm your terminal on your booking before travel.
Queues at arrivals from non-Schengen countries can build at busy times, partly because the EU's Entry/Exit System began rolling out in 2026 and requires biometric registration for many non-EU travelers on first entry. Meet and greet and fast track assistance can help you navigate the process.
Yes. Meet and greet assistance may be available depending on the terminal, airline, and passenger itinerary. Availability should be confirmed before booking.
Fast track support can be arranged as part of our VIP airport assistance service, subject to terminal operations and local availability.
Yes. UpgradeVIP provides airport concierge service at over 425 international airports across Europe, the Middle East, Asia-Pacific, the Americas, Africa, and Oceania. Services vary by airport depending on local regulations and facilities, with dedicated personal assistance available.
Yes. Private airport transfer and chauffeur services can be arranged depending on availability.
Lounge access depends on your ticket type, itinerary, and local availability. Contact UpgradeVIP with your flight details to confirm available options.
Yes, porter support may be arranged as an additional service, subject to local airport regulations and availability.
We recommend booking as early as possible once your travel dates are confirmed, particularly for peak travel periods, to help ensure availability.
