Airport Services as Ancillaries: The Overlooked Revenue Booster for OTAs and Agencies
Travel agencies and online travel platforms are under increasing pressure to drive more revenue. As competition grows, traditional profit from flights and hotel bookings continues to tighten. Ancillary services emerge as a powerful opportunity to increase margins while delighting customers. Modern travelers expect seamless end-to-end journeys. A McKinsey report shows that travel companies focusing on […]
The Concierge Playbook Using Layered Personalization to Delight Guests and Drive Upsells
Luxury hospitality thrives on experiences that feel unique to each guest. Travelers today are no longer satisfied with generic five-star treatment. They crave meaningful touches that anticipate their needs at every step of their journey. Hotels are beginning to understand that personalization is not just a buzzword but a crucial differentiator. Research by Forbes shows […]
How Independent Hotels Can Stay Competitive in Europe
Europe’s hotel market is more competitive than ever, and the odds often tilt in favor of big brands. Chains offer loyalty programs, aggressive rate parity agreements, and massive marketing muscle. For independent hotels, especially those located in urban centers and near airports, standing out isn’t just hard —it’s business-critical. Many now seek advantages through the […]
