Supplier Agreement for Purchase Orders - Upgrade VIP

Supplier Agreement for Purchase Orders

This Supplier Agreement outlines the terms and conditions governing the professional relationship between VIPNOW Ltd (“Client”) and approved service providers (“Supplier”).

1. Maximum Claim for Additional Costs
Claims for additional costs due to unforeseen circumstances must be submitted within 24 hours following booking completion. After this period, no additional claims will be accepted and Client holds no liability for further payments.
2. Clear Communication Channels
Both parties commit to maintaining clear, written, and efficient communication during and after bookings. Timely updates and professional responses are essential for effective collaboration.
3. Timely Settlement
Supplier agrees to settle expenses within the agreed settlement timeframe after booking completion, preventing confusion and unexpected charges.
4. Post-Booking Review
Both parties agree to conduct a review within 24 hours of booking completion to discuss discrepancies or additional charges and resolve them promptly.
5. Escalation Protocol
Supplier acknowledges the escalation protocol for handling disputes or urgent situations, ensuring swift resolution and maintaining trust between parties.
6. Mutual Value of Partnerships
Supplier recognizes the importance of strong partnerships in achieving operational excellence and client satisfaction and agrees to follow the outlined protocols.
7. Quality, Price & Description
Services must align strictly with the agreed quality, pricing, and descriptions. Any discrepancies not communicated before confirmation will not be accepted by Client.
8. GDPR & Client Confidentiality
Supplier must comply with GDPR requirements and protect all client data with strict confidentiality, ensuring lawful handling of all personal information.
9. Insurance Coverage
Supplier must maintain adequate insurance coverage related to services provided. Proof of insurance may be requested at any time.
10. Governing Law & Jurisdiction
This Agreement is governed by the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.
11. Automatic Acceptance
By providing services to Client, Supplier automatically accepts and agrees to comply with all terms outlined in this Agreement.
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