FAQ - Upgrade VIP

Faq

INFORMATION

FREQUENTLY ASKED QUESTIONS

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What does a transfer include?

A transfer includes one pick up location and one drop off location. Ask in advance to add stops. Additional stops or waiting time during the service are priced on the order form and agreed directly with your driver and will be charged to your credit card on file.

How many bags will you help me with?

Please check each service for its own unique description of how much bag assistance is available. Please note, porters might also be bookable for pre-payment or payment on the spot.

Where do you meet passengers?

Please check each service for its own unique description of what's included.

What are the prices of the services?

There are many options and combinations. You can check live rates on the service itself

Do you have availability?

Please provide the flight date and number for us to check availability.
Due to the high demand for services and number of enquiries, availability can be checked against a booking request. We offer a 100% refund guarantee in the case of no availability. Especially bookings within 24-48 hours of the departure, airport VIP teams need to move staff around to make sure VIP passengers are greeted. Passengers are asked to be flexible when booking within 24-48 hours, due to limited staff numbers at each airport.

What is your refund policy?

Please click the link to our terms and conditions
https://upgradevip.com/terms-conditions/

Contact

Get in touch for more information

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