Stewards can call ahead to your driver. Please enter any special requests into the notes section of your booking.

Each meeting time is based on the best available time - we can check for an alternative meeting time, it’s based on VIP steward availability, just ask!

Please check each service for its own unique description of what's included.

Your booking goes directly to the supervisor of the local team arranging certified and licensed airport VIP staff for your booking. takes time to arrange availability In some cases where there is short notice or limited availability, the supervisor checks all bookings for cancellations or flight time changes in order to accommodate your request. The supervisor is sent requests daily. Your patience is greatly appreciated while your request is worked on according to the local team response. Please check your app for notification and your email inboxes including junk! We can check and you can give an alternative emails address

Tell us what seems to be the problem and we’ll try to fix it for you!

Technology is great, but it's not perfect. If the flight details do not match the search results on the order form, you can select your airport and enter your details manually during the checkout stage. Your airport VIP team is also watching your flight closely for the correct landing time.